Return and refund policy
How returns, exchanges and refunds work at Make Product List.
Last updated October 14, 2026
30-day returns
You can return unused physical items in their original packaging within 30 days of delivery for a refund to your original payment method.
Items that cannot be returned
- Digital gift cards, language courses and antivirus codes once they have been sent.
- Opened personal care products such as supplements, skin care, sleep tape and hair removal devices, for hygiene reasons, unless they arrived damaged or faulty.
- Items damaged through misuse.
How to start a return
- Email support@makeproductlist.com or call +1 919-601-7653 with your order reference (it starts with MPL-).
- We will reply within one business day with return instructions and the return address.
- Pack the item securely in its original packaging and send it back. We recommend a tracked service.
Refunds
Once your return arrives in Raleigh and is inspected, we issue the refund within 5 business days. Your bank may take a few more days to show it. Original shipping charges are refunded only if the item was damaged, faulty or not what you ordered.
Return shipping costs
If you are returning an item because you changed your mind, the cost of return shipping is yours. If we made a mistake, or the item arrived damaged or faulty, we will send a prepaid label.
Damaged or wrong items
Please contact us within 7 days of delivery with a photo of the problem and we will send a replacement or a full refund, whichever you prefer.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order.
Contact us
Make Product List, 5934 Whitebud Dr, Raleigh, NC 27609, USA. Phone +1 919-601-7653. Email support@makeproductlist.com.
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